According to him latest satisfaction report made by independent company Stigaexpert in customer experiencemore than 73% of the relatives of residents in Ballesol centers believes that the performance of this company against Covid-19 has been excellent. For his part, a 94% claims that the image I had of the entity has improved or has it been maintained thanks to measures and good practices established during the confinement and subsequent months.
The relatives of Ballesol residents positively value their management of COVID-19 thanks to the measures established during the confinement and the following months
The report prepared by Stiga for , is normally carried out between the months of October and November, “but this year, we have advanced the study to the month of July because the needs of residents and their families have been altered as a result of the health emergency and we wanted to have one reliable and close vision of how they had perceived our management. To this end, to the questions that usually make up this report, we have added other specific ones about our actions during the pandemic”, indicate from Ballesol.
A total of 834 relatives of residents. Analyzing all the aspects evaluated about the Ballesol service, practically all the parameters have improved, which has made the Overall Satisfaction and the probability of Recommend have increased. Specifically, the Global Satisfaction data rises to 8.47 (out of 10) and the NPS (NPS. Net Promoter Score) or Global Recommendation Index rises to 46.4%. The improvement in aspects as critical during the health crisis as the medical service, nursing or the treatment and service offered by the assistants. For their part, both preventive measures taken, Like the care provided to relatives have been valued above 9 points (9.01) out of 10.
According to company sources, “is being a particularly difficult year for everyone, but even more so for a company like Ballesol, dedicated to the care and well-being of the population at greatest risk from the virus. Therefore, the fact that the overall satisfaction of family members and residents has risen by 0.25 points and the NPS (recommendation index) has grown by 15.1 points, it is the best news for us and, above all, a revulsive face to continue in the same line what remains of this exceptional situation”.